About Me
Hi, I’m Bibek Chaudhary! I’m Experienced IT professional excelling in on-site support, customer service, and technical troubleshooting. Proficient in IT ticket management, team collaboration, and usage of Windows Server, virtual environments, and desktop applications. Effective in timely documentation..
Work Experience
IT Service Desk
NSW Department of Planning, Housing and Infrastructure, Parramatta | July 2024 – Present
- Acted as the first point of contact for customer inquiries, ensuring timely responses and solutions.
- Troubleshot basic ICT hardware and software issues, guiding users through resolutions.
- Utilized the ServiceNow ticketing system to manage and prioritize support requests.
Onsite IT Support Technician
Hewlett Packard Enterprise (HPE), Rhodes Sydney | Oct 2022 – July 2024
- Managed on-site and remote IT support tickets via email, on-site visits, and ServiceNow.
- Supported VIPs, including senior-level executives and key business users.
- Monitored data center systems and network alerts, resolving issues promptly to minimize downtime.
Skills
- On-Site IT Support (Windows/Mac Hardware & Software Diagnostics & Troubleshooting)
- Ticket Management (ServiceNow, Freshdesk)
- IT Asset & Device Management (MDM, Intune, JAMF, SCCM)
- AV & Video Conferencing (WebEx, Zoom, HP Slice, Polycom, Smart TVs, Projector, Teams)
Education
Master of Information Technology
Charles Sturt University, Sydney, Australia | 2021
Bachelor of Engineering in Computer Science & Engineering
EWIT Bangalore, India | 2017
Projects
Project 1
A brief description of the project, showcasing skills and outcomes.
Project 2
A brief description of the project, showcasing skills and outcomes.
Project 3
A brief description of the project, showcasing skills and outcomes.
Contact Me
Feel free to reach out to me at chaudharybibek@gmail.com or connect with me on LinkedIn.